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Contact Us
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Shipping Information:
Most orders will be shipped within 10 to 15 business days of receipt of payment. As we ship large quantities of merchandise daily, occasionally an item you order may have run out. As our stock is replenished daily, any item that is not on hand usually will be back in stock within one week. In this situation you may experience a brief delay in shipping your order, but all orders generally ship within 10 to 15 business days (Saturday and Sunday excluded). In the event that we cannot fulfill your order within that time, we will notify you.
If your item contains multiple items, and 1 or 2 are not on hand, we will usually ship your order, and then ship the other items within 3-5 business days when they are available again. In this case, you will not be charged any extra shipping charges for the 2nd shipment.
We offer shipping either by U.S Postal Service. Shipping costs are calculated in the shopping cart.
Refund, Returns and Cancellation Policies:
ALL SALES ARE CONSIDERED FINAL AT THE TIME OF PURCHASE. In the event of receipt of damaged or defective items, please notify us within 48 hours of delivery by email to sales@shockemgirl.com and we will gladly exchange the item for an identical, if stock permits. If for any reason the merchandise is not available, we will offer a product of similar (or better) quality or issue a store credit for the full amount of the purchase.
In the case of defective items or wrong items shipped, etc., any merchandise returned to us must be accompanied by a return authorization number. This number will be furnished to you at the time the return is authorized, and must be on the address label or prominently marked on the box. ANY MERCHANDISE RETURNED TO US WITHOUT A RA# WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE.
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