What is your return policy?

We have a 30-day refund/exchange policy. We will accept a product back for a refund or exchange 30 days after the purchase*. The product must be unopened in its original packaged condition. We will gladly exchange the item for an identical if stock permits. If for any reason the merchandise is not available, we will offer a product of similar (or better) quality or issue a store credit for the full amount of the purchase.

Contact us at inventory@shockemgirl.com for a Return Merchandise Authorization number. This number will be furnished to you at the time the return is authorized and must be on the address label or prominently marked on the box or shipping envelop. Each return must have a return form to process the return. Click here to download our return form.

ANY MERCHANDISE RETURNED TO US WITHOUT A RETURNED AUTHORIZATION NUMBER WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE.

Returns to:

Shock ‘Em Girl

c/o Divas In Defense

2870 Peachtree Road NE #148

Atlanta, GA 30305

*Due to the nature of the product we cannot return Mace or Pepper Spray products.