Do you exchange defective products?
- Posted by shockemgirl
- On July 18, 2018
- 0
We will replace defective products for up to 30 days after purchase*. We ask that you test the product before returning to us. Products must not show signs of misuse and all the parts and accessories must be included. We will process your request after we determine whether the product is defective or not.
Contact us at hello@shockemgirl.com for a Return Merchandise Authorization number. This number will be furnished to you at the time the return is authorized and must be on the address label or prominently marked on the box or shipping envelop. Each return must have a return form to process the return. Click here to download our return form.
ANY MERCHANDISE RETURNED TO US WITHOUT A RETURNED AUTHORIZATION NUMBER WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE.
Returns to:
Shock ‘Em Girl
c/o Divas In Defense
2870 Peachtree Road NE #148
Atlanta, GA 30305
*Due to the nature of the product we cannot return Pepper Spray products.
Note: Products with longer warranty periods adhere to the warranty guidelines on our website
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